Oregon Licensed Call Center Supervisor

Job Summary

A company is looking for a Call Center Supervisor to oversee Non-Emergent Medical Transportation operations remotely in Oregon.

Key Responsibilities

• Supervises staff and ensures compliance with Federal and State regulations
• Coordinates services between drivers, staff, and members, including credentialing processes
• Responds to escalated complaints and manages relationships with community agencies

Required Qualifications

• Three years of experience in public transit or healthcare related to managed care or government assistance programs
• High School Diploma or equivalent; Bachelor's degree in healthcare administration or related field preferred
• Strong technical skills with Microsoft Office and Google Suites
• Resourceful with the ability to network and connect people to appropriate resources
• Proven ability to maintain confidentiality and handle sensitive information