Oregon Licensed Call Center Supervisor

Job Summary

A company is looking for a Call Center Supervisor to oversee Non-Emergent Medical Transportation operations.

Key Responsibilities

• Supervises staff and internal processes to ensure compliance with regulations and program delivery
• Educates and trains Brokerage Intake Specialists on claim issues and manages escalated complaints
• Coordinates credentialing processes for NEMT providers and volunteer drivers, and maintains accurate records

Required Qualifications

• Three years of experience in public transit or healthcare related to managed care or government assistance programs
• High School Diploma or equivalent; Bachelor's degree in healthcare administration or related field preferred
• Strong technical skills, including proficiency in Microsoft Office and Google Suites
• Resourceful with the ability to network and connect people to appropriate resources
• Ability to maintain confidentiality and handle sensitive information