Oregon Licensed Network Telephony Engineer

Job Summary

To support the delivery of large-scale communication and contact center platforms, the full-time Oregon Licensed Network Telephony Engineer will design, implement, and optimize Cisco Webex Contact Center environments while collaborating with cross-functional teams in a remote setting.

Key responsibilities

• Design, implement, and optimize enterprise Cisco Webex Contact Center environments, including voice, routing, IVR, and agent configurations
• Develop automation for deployment, provisioning, recovery, and monitoring to enhance operational efficiency
• Establish observability practices and monitor service health, performing root cause analysis to drive improvements in platform stability

Required qualifications

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, Information Systems, or equivalent experience
• 5+ years of experience designing and supporting enterprise network, voice, or contact center platforms
• Hands-on experience with Cisco collaboration technologies and Webex Contact Center, including CUCM and UCCE
• Experience with call flow design, intelligent routing, and IVR configuration within Cisco/Webex environments
• Experience with automation related to deployment, recovery, and operational processes