Oregon Licensed Outreach Specialist

Job Summary

A company is looking for a Customer Service Member Outreach Specialist (Outbound Call Center).

Key Responsibilities

• Perform outbound calls to engage members in health programs and campaigns
• Document information obtained from members during outreach and follow-up
• Utilize customer service skills and motivational interviewing techniques to promote member participation

Required Qualifications, Training, and Education

• High school diploma or equivalent required; associate's or college degree preferred
• Two years of related work experience in health care, customer service, or sales required
• One year of call center experience required
• Experience with Microsoft Word, Outlook, and Excel is required
• Must pass a criminal records check upon hire and every three years thereafter