OSM Supervisor

Job Summary

Overseeing a team of Revenue Specialists and Account Managers, the full-time remote OSM Supervisor will manage claim processing resolutions, respond to client inquiries, and facilitate document management processes to ensure the success of client accounts.

Key Responsibilities

• Supervise daily operations of assigned Revenue Services teams and serve as the primary escalation point for claim resolution
• Analyze claim payments and manage internal coordination for client requests and reported issues
• Conduct performance evaluations and provide training and mentorship to staff, including new hires

Required Qualifications

• High School Diploma or GED required; Associate's or Bachelor's Degree preferred
• 5 years of experience in healthcare billing or collections and client-facing/customer service roles
• 1-2 years of supervisory or team lead experience
• Intermediate understanding of insurance payer/provider claims processing
• Strong computer proficiency, especially in MS Office applications