OSM Supervisor

Job Summary

Overseeing a team of Revenue Specialists and Account Managers, the full-time remote OSM Supervisor will manage client inquiries, escalate claim processing issues, and ensure successful account management.

Key Responsibilities

• Supervise daily operations of assigned Revenue Services teams and serve as the primary escalation point for claim resolution
• Analyze claim payments and ensure compliance with applicable reimbursement schedules while managing internal and external communications
• Conduct performance evaluations and training for staff, including mentoring new hires and facilitating process improvements

Required Qualifications

• High School Diploma or GED required; Associate's or Bachelor's Degree preferred
• 5 years of experience in healthcare billing or collections and 5 years of client-facing/customer service experience
• 1-2 years of supervisory or team lead experience
• Intermediate understanding of insurance payer/provider claims processing
• Strong computer proficiency, particularly in MS Office applications