OTC and PTP Manager

Job Summary

Managing finance operations remotely, the full-time OTC and PTP Manager will oversee customer credit limits, resolve billing disputes, and ensure timely month-end close activities while collaborating with various departments.

Key responsibilities

• Approve customer credit limits and proactively follow up on outstanding invoices
• Collaborate with Sales, Customer Service, and Legal teams to resolve billing disputes and enhance customer experience
• Lead continuous improvement initiatives for processes related to BPO services and maintain compliance with internal controls

Required qualifications

• Experience managing or working closely with a BPO or shared service center
• Proven ability to engage effectively with stakeholders at all levels
• Strong technical and analytical skills with a high level of attention to detail
• Capability to work independently and under pressure in a complex organizational structure