Outbound Call Advocate

Job Summary

A company is looking for an Outbound Call Advocate.

Key Responsibilities

• Educate callers on self-service resources and their health care coverage responsibilities
• Demonstrate knowledge of applicable health care terminology and products/services
• Ensure compliance with legal/regulatory requirements and refer members to appropriate resources

Required Qualifications

• High School Diploma or equivalent required
• 1-year prior experience in an office or call center setting preferred but not required
• Ability to build rapport and translate complex information into understandable terms
• Proficient conflict management skills and resilience in stressful situations
• Flexibility to work scheduled shifts, including training and potential overtime