Outbound Call Center Agent

Job Summary

A company is looking for an Outbound Call Center Representative who has client-facing and customer service experience.

Key Responsibilities:

• Deliver high-quality customer service across multiple channels including phone, email, and chat
• Make outbound and cold calls to prospective or existing customers for follow-ups, promotions, and relationship building
• Maintain accurate records of all prospect interactions and sales activities within the CRM system

Qualifications:

• 1 year of customer service experience, ideally with some sales or outbound call exposure
• Familiarity with CRM tools such as Zendesk, HubSpot, or Salesforce
• Comfortable making outbound and cold calls in a supportive, service-focused manner
• Organized and able to manage multiple tasks efficiently
• Experience handling objections and guiding conversations toward solutions