Outbound Call Center Agent

Job Summary

Providing high-level customer service solutions, the full-time Outbound Call Center Agent will make consistent outbound calls, accurately document customer interactions, and adhere to company policies while working remotely.

Key responsibilities

• Conduct and update customer database demographic information via telephone
• Apply new and renewal subscription order information to individual records
• Meet production standards by maintaining a minimum of 30 dials per hour with 97% accuracy in information gathered

Required qualifications

• One year of previous call center experience
• High school diploma or GED
• Basic computer skills and computer literacy
• Sales experience is preferred
• Outstanding attendance and punctuality