Outbound Call Center Agent

Job Summary

Managing a high volume of inbound and outbound calls, the full-time Outbound Call Center Agent will identify customer needs, provide accurate information, and ensure customer satisfaction while working remotely.

Key responsibilities

• Handle large volumes of inbound and outbound calls to meet sales targets and quotas
• Provide appropriate solutions for customer complaints and follow up to ensure resolution
• Maintain accurate records of customer interactions and process customer accounts

Required qualifications

• At least 1 year of previous high-volume call center experience
• Proven customer support experience or experience as a client service representative
• Experience working with an automatic dialer
• Strong phone contact handling skills and active listening abilities
• Flexibility with scheduling and work hours