Outbound Call Center Representative

Job Summary

To support member engagement initiatives, the full-time Outbound Call Center Representative will make an average of 50 outbound calls per hour to offer, explain, and schedule free in-home or virtual healthcare evaluations, all while working remotely and adhering to productivity and quality goals.

Key responsibilities

• Make outbound calls to health plan members using an automatic dialer system, aiming for 300-400 dials and 25 appointments set per day
• Follow approved scripts to ensure members understand the services offered and respond to inquiries with professionalism
• Monitor performance metrics and report member complaints to management as needed

Required qualifications

• High School Diploma or equivalent preferred
• 1+ year of call center experience or 2+ years of general work experience required
• Experience in a metrics-driven outbound call center environment preferred
• Strong computer skills with the ability to multitask across systems while making calls
• Ability to maintain a fixed daily schedule, including adherence to breaks and lunch times