Outbound Call Center Team Lead

Job Summary

A company is looking for an Outbound Call Center Team Lead.

Key Responsibilities

• Lead and develop a team of 12-20 outbound call center agents to meet performance goals
• Serve as the primary contact for client interactions, ensuring alignment with client expectations
• Track and report on key metrics to ensure SLA compliance and implement a quality program

Required Qualifications

• High School degree or GED equivalent required; Bachelor's degree preferred
• Minimum 3 years in healthcare operations, with at least 2 years in a supervisory role
• Background in healthcare administration preferred
• Proficiency in Microsoft Excel and PowerPoint
• Flexible to work shifts between 8:00 AM and 9:00 PM ET, including weekends