Outbound Call Specialist

Job Summary

A company is looking for an Outbound Call Specialist to manage outbound calls and schedule appointments.

Key Responsibilities

• Make outbound calls to assigned warm and new leads and schedule patient appointments
• Maintain accurate consumer information using a Customer Relationship Management (CRM) system
• Exceed daily, weekly, and monthly appointment conversion quotas while maintaining quality service

Required Qualifications

• One year of call center experience and upselling
• Ability to make 130-150 outbound calls daily
• High school diploma or equivalent required
• Comfortable working in a dedicated, quiet remote environment
• Proficient with customer management software and basic industry knowledge