Outbound Contact Center Engineer

Job Summary

A company is looking for a Solution Engineer who specializes in designing and deploying outbound contact center solutions.

Key Responsibilities

• Collaborate with sales and product teams to translate customer requirements into AI and CCaaS solution architectures
• Design and demonstrate outbound campaign workflows, including dialing strategies and contact cadence
• Lead proof-of-value (PoV) and pilot implementations focused on outbound use cases

Required Qualifications

• Deep understanding of outbound contact center operations and campaign orchestration
• Familiarity with outbound compliance frameworks such as OFCOM, FDCPA, and TCPA
• Prior hands-on experience in contact center operations, ideally in outbound environments
• Experience with CCaaS platforms like Genesys, Five9, or similar
• Understanding of AI/ML applications in enhancing outbound operations