Outbound Customer Care Representative

Job Summary

A company is looking for an Outbound Customer Care Representative.

Key Responsibilities:

• Make outbound calls to provide information and education about program features and requirements
• Gather and verify demographic information, document calls, and submit accurate reports to management
• Identify and solve any issues or barriers experienced by callers during a call campaign

Required Qualifications:

• High school diploma or equivalent, with an associate's degree preferred
• 1+ years of customer service, data entry, or call documentation experience, preferably in a healthcare environment
• Basic knowledge of Microsoft Applications
• Previous call center experience preferred
• Knowledge of medical terminology preferred, and bilingual skills are a plus