Outbound Customer Service Advocate

Job Summary

A company is looking for an Outbound Customer Service Advocate II to provide support and information to members and providers.

Key Responsibilities

• Conducts outbound calls to members and providers for educational and informational support
• Escalates calls when necessary and serves as front-line support for inquiries and concerns
• Documents call information and maintains performance standards in line with contact center metrics

Required Qualifications

• High School diploma or GED required
• 1 - 2 years of related experience preferred
• Vocational or technical education may be required in addition to work experience
• Experience in a contact center environment is preferred
• Continuous learning and on-the-job training may be necessary