Outbound Customer Service Advocate

Job Summary

A company is looking for an Outbound Customer Service Advocate II to provide education and information to members and providers.

Key Responsibilities

• Conducts outbound calls to members and providers for educational purposes and to address concerns
• Escalates calls when providers cannot resolve issues and serves as front-line support for inquiries
• Documents call details and maintains performance standards in line with contact center metrics

Required Qualifications

• High School diploma or GED is required
• 1 - 2 years of related experience is required
• Vocational or technical education may be required in addition to work experience
• Experience in a contact center environment is preferred