Outbound Customer Service Representative

Job Summary

Outbound Customer Service Representative, a full-time position, provides customer service support for loan portfolios by assessing collateral protection insurance coverage and updating information for borrowers, financial institutions, and insurance agents.

Key Responsibilities

• Resolve inbound and make outbound calls regarding collateral protection insurance coverage inquiries
• Refer complex questions or complaints to appropriate resources for customer satisfaction
• Enter updates to insurance data and prepare insurance documentation for mailing

Required Qualifications

• High School Diploma or equivalency required
• 0-6 months of related experience in data entry or call center roles; insurance or banking experience preferred
• Able to operate a computer and basic office equipment
• Typing speed of 40 WPM accurately and proficiency with a 10-key calculator