Outbound Customer Service Specialist

Job Summary

A company is looking for an Outbound Customer Service Scheduling Specialist.

Key Responsibilities

• Serve as a subject matter expert in clinical programs and assist members with scheduling and inquiries
• Conduct member outreach and manage communication preferences to facilitate care access
• Collaborate with various departments to enhance the member experience and document interactions accurately

Required Qualifications, Training, and Education

• Minimum 1 year of call center experience in navigating Medicare Advantage or HMO
• High School Diploma or GED required; college courses preferred
• Experience in a clinical setting or managing provider schedules preferred
• Bilingual skills in English/Spanish or other languages preferred
• Must be available for full-time work during peak enrollment periods