Outbound Customer Service Specialist

Job Summary

A company is looking for an Outbound Customer Service Scheduling Specialist.

Key Responsibilities

• Provide outreach and support to members regarding clinical programs and scheduling
• Conduct member outreach calls and manage communication preferences
• Collaborate with various departments to enhance the member experience

Required Qualifications, Training, and Education

• Minimum 1 year of call center experience in Medicare Advantage or HMO
• High School Diploma or GED is required; college courses preferred
• Experience in a clinical setting managing provider schedules is preferred
• Bilingual skills in English/Spanish or other languages are preferred
• Must be available for full-time work during peak enrollment periods