Outbound Legal Customer Service Rep

Job Summary

To support Pro-Driver members, the full-time Outbound Legal Customer Service Representative will manage inquiries through quality outbound phone calls, achieving a minimum of 10 calls per hour while providing excellent customer service in a remote environment.

Key responsibilities

• Provide exceptional customer service through outbound calls and maintain accurate member file notes
• Achieve and maintain a maximum 5-minute average call handle time while managing follow-up statuses effectively
• Complete assigned training materials and stay informed about company policies and procedures

Required qualifications

• High School Diploma (or GED) or relevant work experience
• 2+ years of customer service experience
• Fluency in English
• Working knowledge of MS Office and data entry applications
• Keying speed of a minimum of 35 WPM