Outbound Member Services Advocate

Job Summary

A company is looking for an Outbound Member Services Advocate.

Key Responsibilities

• Educate members on products, policies, and procedures through various communication methods
• Act as a resource for complex issues, coordinating research and resolution efforts
• Maintain documentation for tracking and reporting purposes, and set daily goals for issue resolution

Qualifications

• Required: High School Degree or equivalent
• Preferred: Bachelor's degree or equivalent relevant work experience
• Required: 2-4 years of experience in a Member Experience team or similar role
• Solid knowledge of health plan products and processes
• Preferred: Knowledge of medical terminology