Outbound Phone Agent

Job Summary

A company is looking for an Outbound Phone Transfer Agent.

Key Responsibilities

• Handle outbound calls to Discover Card Holders with past due balances
• Update contact information and review scripted disclosures during calls
• Transfer card holders to account specialists for further assistance

Required Qualifications, Training, and Education

• Commitment to working a minimum of 20 hours per week
• Proactive mindset with effective task prioritization and collaboration skills
• Professional demeanor, including punctuality and receptiveness to feedback
• Strong organizational, planning, and time management abilities
• Ability to maintain a PCI Compliant workspace and meet technical requirements