Outbound Solution Engineer
Job Summary
Specializing in designing and deploying outbound contact center solutions, the remote CX Outbound Solution Engineer will collaborate with sales and product teams to translate customer requirements into AI and CCaaS solution architectures while demonstrating outbound campaign workflows and leading proof-of-value implementations.
Key responsibilities
- Collaborate with sales and product teams to understand and translate customer requirements into solution architectures
- Design and demonstrate outbound campaign workflows, including dialing strategies and segmentation
- Lead proof-of-value implementations focused on outbound use cases and present technical solutions to stakeholders
Required qualifications
- Deep understanding of outbound contact center operations and campaign orchestration
- Familiarity with outbound compliance frameworks such as OFCOM, FDCPA, CFPB, and TCPA
- Prior hands-on experience in contact center operations, particularly in outbound environments
- Experience with CCaaS platforms like Genesys, Five9, or similar
- Understanding of AI/ML applications in enhancing outbound operations
Complete Job Description
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