Outbound Technical Support Representative

Job Summary

Outbound Technical Support Representative, seeking a part-time remote individual to support hospital customers by diagnosing issues, troubleshooting data delivery problems, and documenting steps taken.

Key Responsibilities

• Diagnose and address customer issues promptly
• Interface with customers and vendors to troubleshoot data delivery issues
• Document troubleshooting steps and escalate issues as necessary

Required Qualifications

• Must be tech-savvy and comfortable with technical tools
• Strong and reliable internet access from home
• Familiarity with executing Python scripts
• Knowledge of MongoDB and ability to execute find commands
• Availability to work part-time during EST business hours