Outfitter Specialist

Job Summary

A company is looking for an Outfitter Specialist to provide exceptional customer service and support for outdoor product inquiries and orders.

Key Responsibilities

• Handle incoming calls, chats, and emails, assisting customers with orders and inquiries
• Serve as a liaison between customers and the company, making decisions to retain customer goodwill
• Maintain knowledge of outdoor products and assist with technical support and repair issues

Required Qualifications, Training, and Education

• Intermediate computer knowledge and ability to engage customers effectively
• Demonstrated ability to provide excellent customer service, particularly in outdoor/fly fishing products
• Working knowledge of contact center operations preferred
• Ability to work independently and make decisions creatively
• Ongoing training in fly fishing knowledge and experience is inherent to the position