Outfitter Specialist

Job Summary

Providing exceptional customer support, the part-time Outfitter Specialist will manage incoming calls, chats, and emails, assisting customers with orders, inquiries, and technical support related to outdoor products in a remote setting.

Key responsibilities

• Engage with customers to process orders and address inquiries while maintaining quality audit scores
• Serve as a liaison between customers and the company, making decisions to retain customer goodwill
• Support the broader Customer Service team by handling overflow communications and assisting with repair issues

Required qualifications

• Demonstrated ability to provide excellent customer service with a focus on Orvis fishing equipment
• Working knowledge of Orvis Customer Service operations preferred
• Outdoor/fly fishing industry experience and technical knowledge strongly preferred
• Ability to work independently and creatively solve problems
• Commitment to ongoing training and knowledge enhancement in fly fishing