Outreach and Engagement Specialist

Job Summary

A company is looking for an Outreach & Engagement Specialist to support patient engagement with their health app.

Key Responsibilities

• Proactively reach out to patients through various communication channels to encourage app engagement
• Provide clear instructions and personalized support to patients on using the app effectively
• Document interactions accurately and maintain adherence to HIPAA compliance during communications

Required Qualifications

• Proficiency in technology for remote support and virtual communication platforms
• 3-4 years of experience in customer service or patient care roles preferred
• Basic knowledge of healthcare or wellness practices is a plus
• Strong problem-solving and organizational skills with the ability to prioritize tasks effectively
• Great empathy and a friendly, approachable demeanor