Outreach and Enrollment Specialist

Job Summary

A company is looking for an Outreach & Enrollment Specialist.

Key Responsibilities

• Make 75-95 outbound calls daily to inform patients about services and support enrollment
• Provide detailed documentation of member interactions and report weekly on outreach success metrics
• Support team coordination to enhance the member experience and identify opportunities for process improvement

Required Qualifications

• Bachelor's degree or relevant experience required
• 2-4 years of experience in healthcare, customer service, or patient-facing roles
• Experience handling high call volumes in a professional and empathetic manner
• Familiarity with HIPAA compliance and member confidentiality standards preferred
• Prior experience in a member-facing healthcare role is highly valued