Outreach Manager

Job Summary

A company is looking for a Manager, Outreach.

Key Responsibilities

• Lead and develop the Frontline Care Team, ensuring high employee engagement and retention
• Oversee operational performance, including monitoring key performance indicators and implementing necessary adjustments
• Collaborate with cross-functional teams to drive continuous improvement initiatives and operational excellence

Required Qualifications

• Bachelor's Degree or equivalent education/experience
• 5+ years of experience in Contact Center management or a similar operational role
• Strong analytical thinking and data analytics capabilities
• Proven track record in employee engagement and retention strategies
• Experience in coaching, mentoring, and leading remote teams