Outreach Specialist Manager

Job Summary

A company is looking for an Outreach Specialist Manager to oversee a team of Outreach Specialists in a remote setting.

Key Responsibilities

• Supervise daily operations and performance of Outreach Specialists, including coaching and training staff
• Handle escalated customer complaints and facilitate staff training sessions for career development
• Track and report on key performance indicators while identifying opportunities for process improvement

Required Qualifications

• Minimum of 2 years of Call Center Customer Service experience
• College degree or demonstrated professional leadership experience
• Ability to work flexible hours and shifts as needed
• Proficient with MS Office and able to navigate telephony and Computer Information Systems technology
• Demonstrates sound judgment and critical thinking skills