Outreach Team Lead

Job Summary

A company is looking for an Outreach Team Lead to manage a team of outreach specialists and improve call center productivity.

Key Responsibilities

• Lead and develop a team of outreach specialists, managing performance metrics and productivity
• Drive customer satisfaction and sales opportunities through effective coaching and strategy implementation
• Collaborate with other departments to ensure quality assurance and operational efficiency

Required Qualifications

• 1+ years of experience in a call center or outsourced call center agency environment
• Proficiency in inbound and outbound telemarketing
• Experience in program management and reporting
• Remote leadership experience
• Sales experience