Overnight Care Advocate Coordinator

Job Summary

A company is looking for an Overnight Care Advocate Coordinator II to support members in navigating healthcare.

Key Responsibilities

• Provide exceptional member experience through inbound/outbound calls in a fast-paced contact center
• Act as an advocate for members, addressing their needs and concerns with empathy and care
• Utilize technology and internal resources to assist members effectively and manage customer de-escalations

Required Qualifications

• One year of experience in the healthcare industry, customer service, or call center environment
• High school diploma or GED
• Familiarity with Electronic Health Records (EHRs) or Electronic Medical Records (EMRs) preferred
• Experience with CRM systems such as Salesforce or Zendesk preferred
• Ability to work overnight shifts and at least one weekend day per week