Overnight Customer Service Agent

Job Summary

A company is looking for an Overnight Customer Service Professional to provide exceptional customer service during the 1AM - 9AM EST shift.

Key Responsibilities

• Deliver outstanding customer service by addressing concerns and providing creative solutions for one-call resolutions
• Assist customers in creating accounts and selecting appropriate service providers, ensuring a positive experience
• Collaborate with other teams to resolve issues and enhance overall customer satisfaction

Required Qualifications

• At least 2 years of experience in high-touch customer service
• Prior experience working an overnight position
• Proven ability to build strong customer relationships
• Experience in actively listening and offering tailored solutions
• Demonstrated success in contributing to a team environment