Overnight Customer Support Engineer

Job Summary

A company is looking for an Overnight Customer Support Engineer to join their Customer Support team.

Key Responsibilities

• Provide technical support for Merchants and Partners through the internal ticketing system
• Create and update documentation as required
• Prepare reports on technical issues needing further investigation or action by other departments

Required Qualifications

• BS degree or equivalent work experience
• 1-3 years of relevant work experience in a JavaScript environment
• Experience with frontend frameworks (e.g., React, Vue, Angular) and SaaS environments
• Understanding of HTML and browser development tools for debugging and testing
• Experience in remote work environments, start-ups, or managed services is a plus