Overnight IT Consultant

Job Summary

Providing dedicated overnight IT support, the full-time IT Consultant will manage a high volume of support tickets, troubleshoot issues across Mac OS and Windows, and assist with client onboarding while working remotely from 5:00 PM to 1:00 AM PST, Monday through Friday.

Key responsibilities

• Serve as a dedicated IT support technician managing a high volume of support tickets while meeting SLA targets
• Handle intermediate-to-advanced troubleshooting of computer, application, and network issues
• Support client onboarding and offboarding, including account provisioning and equipment shipments

Required qualifications

• Solid hands-on experience with Mac OS and Windows operating systems
• Proficiency with core SaaS tools including Google Workspace, Microsoft 365, Slack, and Zoom
• Exposure to MDM platforms such as Kandji, Jamf, or Intune
• Familiarity with networking fundamentals and environments like Meraki and Unifi
• Basic understanding of compliance frameworks such as SOC2 and HIPAA