Overnight Merchant Support Advisor

This job has been removed

Location: Remote

Compensation: To Be Discussed

Reviewed: Wed, Mar 18, 2026

This job expires in: 4 days

Job Category: Account Management

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for an Overnight Merchant Support Advisor in Canada.

Key Responsibilities:

Deliver exceptional support to merchants via chat, messaging, and phone
Collaborate with peers to share learnings and solutions, enhancing team expertise
Navigate complex technical issues rapidly and adapt across products and channels

Required Qualifications:

Experience in training or mentoring others (team lead, SME, or similar)
Contact center or technical support experience, ideally supporting entrepreneurs
Strong technical troubleshooting abilities; certifications are a plus
Hands-on experience with AI tools and enthusiasm for new technology
Flexibility for varied scheduling to support merchants around the clock

COMPLETE JOB DESCRIPTION

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