Overnight Support Team Lead
Job Summary
Leading a team in a fully remote capacity, the full-time Gateway Support Overnight Team Lead will oversee overnight operations, providing guidance to Tier 1 and Tier 2 support teams while troubleshooting technical issues and ensuring service continuity in a 24/7 environment.
Key responsibilities
- Serve as the overnight leader supporting Gateway Support operations
- Monitor support queues and service metrics while handling escalated customer and operational issues
- Identify coaching opportunities and support employee development to enhance operational efficiency and customer satisfaction
Required qualifications
- Leadership or team lead experience
- Technical support, help desk, IT support, telecommunications support, or similar technical troubleshooting background
- Experience supporting customers through technical issues
- Ability to work independently and make decisions in a low-resource overnight environment
- Excellent communication skills
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 44,891 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
