Overnight Technical Support Engineer
Job Summary
Providing overnight technical support, the full-time Overnight Technical Support Engineer will manage system monitoring, incident response, and patch management in a remote environment while addressing Windows, Linux, Cloud, Application, and Network issues.
Key responsibilities:
- Serve as the primary point of contact for overnight customer incidents and monitor systems for performance and issues
- Execute patch management cycles and scheduled maintenance tasks for Windows and Linux environments
- Document maintenance activities and coordinate with day-shift teams for seamless handoffs and follow-ups
Required qualifications:
- Bachelor's degree in Information Technology, Computer Science, or related field; or equivalent work experience
- 3+ years of experience in the Information Technology field, with 2+ years on Windows and/or Linux platforms
- Hands-on experience with VMware vSphere and patch management tools such as WSUS or SCCM
- Experience managing Active Directory and troubleshooting network connectivity issues
- Familiarity with network monitoring tools and basic scripting knowledge is a plus
Complete Job Description
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