Owner and Guest Support Manager

Job Summary

A company is looking for a Manager, Owner & Guest Support to lead a team focused on customer service excellence in vacation rentals.

Key Responsibilities

• Manage and develop a team of 10-15 employees to meet service level and quality targets
• Provide coaching, performance monitoring, and career development for team members
• Resolve escalated issues from owners and guests while ensuring high-quality service delivery

Required Qualifications

• 5+ years of experience in customer service, preferably in a contact center environment
• 1+ years of experience in coaching and supporting employees
• Experience with Google suite, business analytics software, and Salesforce.com (CRM) preferred
• Ability to work assigned schedules, including nights, weekends, and holidays
• Self-motivated and able to work effectively in a remote environment