Owner Experience Agent

Job Summary

A company is looking for an Owner Experience Agent to provide high-touch, concierge-level service to owners.

Key Responsibilities

• Serve as the primary point of contact for all owner inquiries and manage case ownership
• Troubleshoot issues and provide support during owner stays, ensuring resolution and satisfaction
• Meet service-level expectations and contribute to continuous improvement of workflows and service standards

Required Qualifications

• 3-5+ years of experience in hospitality, luxury property management, or high-end customer support
• Experience with high-value clients or owners with elevated expectations
• Strong troubleshooting and critical-thinking skills
• Calm and professional presence under pressure
• Comfortable working in a 24/7 support environment