Owner Experience Manager

Job Summary

Managing a defined portfolio of owners, the full-time Owner Experience Manager will drive satisfaction, engagement, and retention while serving as the primary relationship owner throughout the ownership journey in the Lake Tahoe region.

Key responsibilities

• Oversee the onboarding process and maintain ongoing relationships with owners within the regional portfolio
• Monitor owner engagement and proactively address any risk indicators to enhance retention and satisfaction
• Advise owners on resale processes and coordinate transaction workflows to ensure seamless transitions

Required qualifications

• 5+ years of experience in luxury hospitality, high-end real estate, or premium client services
• Proven track record in managing high-value client relationships across a full lifecycle
• Strong understanding of real estate pricing dynamics and transaction processes
• Ability to work proactively and strategically in a relationship-oriented role
• Located within driving distance of Lake Tahoe