Owner Experience Manager

Job Summary

Managing a dedicated portfolio of owner accounts, the remote Owner Experience Manager will build trusted relationships through proactive communication, analyze performance data to provide strategic recommendations, and collaborate across departments to enhance the owner experience.

Key responsibilities

• Build trusted relationships with owners through proactive, transparent communication and well-timed touchpoints
• Own the health and performance of an assigned portfolio, tracking revenue, occupancy, ADR, pacing, and owner engagement
• Conduct Property Health Reviews and Revenue Reviews, using market data to provide owners with recommendations that improve their results

Required qualifications

• 3+ years in account management, client success, hospitality, property management, or a related customer-facing role
• Proven track record managing relationships and navigating difficult conversations with professionalism and empathy
• Strong analytical skills, with the ability to turn performance data into clear recommendations
• Highly organized and self-motivated, able to manage competing priorities independently
• Vacation rental, hospitality, or real estate experience preferred