Owner Experience Manager
Job Summary
Managing a defined portfolio of owners, the full-time Owner Experience Manager will drive satisfaction and retention through relationship management, onboarding, and resale advisory, while operating remotely from Park City, Utah.
Key responsibilities
- Manage owner relationships and oversee onboarding and engagement within a specific regional portfolio
- Monitor owner health and proactively address risks to ensure satisfaction and long-term retention
- Advise owners on resale processes and coordinate transactions, ensuring a seamless experience
Required qualifications
- 5+ years of experience in luxury hospitality, high-end real estate, or premium client services
- Proven track record of managing high-value client relationships across their lifecycle
- Strong consultative and conflict-resolution skills
- Familiarity with real estate pricing dynamics and transaction processes
- Ability to work proactively and strategically within a regional portfolio
Complete Job Description
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