Owner Experience Specialist

Job Summary

A company is looking for a Next Act Specialist to manage owner concerns and enhance the owner experience.

Key Responsibilities

• Resolve escalated, exit-oriented owner concerns with empathy and strategic judgment
• Partner with internal teams to ensure owner-focused outcomes and compliance
• Manage complex cases end-to-end, ensuring accuracy and exceptional service

Required Qualifications

• Minimum 3 years of experience in customer service, escalations, or retention
• Proven ability to handle emotionally complex or high-risk conversations
• Experience working with CRM systems, preferably Salesforce
• Experience in hospitality, vacation ownership, or timeshare environments preferred
• Bilingual English/Spanish preferred but not required