P2P Appeals Coordinator

Job Summary

Working remotely, the full-time Coordinator, P2P Appeals will manage phone communications with payers to schedule Peer to Peer calls, document call information in proprietary systems, and support various departmental functions while maintaining a focus on client confidentiality and compliance.

Key responsibilities:

• Schedule and conduct Peer to Peer calls with payers, documenting relevant information
• Enter account statuses into multiple databases and provide case entry and appeals support
• Collaborate with team members while working independently in a fast-paced environment

Required qualifications:

• High School Diploma or equivalent required; Bachelor's degree preferred
• Experience in a call center environment is preferred
• Understanding of denials processes for Medicare, Medicaid, and Commercial/Managed Care is a plus
• Proficiency in MS Word and Excel, with the ability to utilize formulas and manage spreadsheets
• Accurate keyboard skills with a minimum typing speed of 30 words per minute