PACS Technical Support Specialist

Job Summary

A company is looking for an Assoc. Tech Support Analyst.

Key Responsibilities:

• Respond to time-sensitive support calls affecting patient care
• Act as the primary point of contact for customers on reported cases and collaborate with other teams to resolve issues
• Troubleshoot issues on production RIS and PACS radiology systems and manage a ticket backlog of 20-30 cases

Required Qualifications:

• 2+ years of experience in an IT Help Desk role or 2+ years of education from a technical program at an accredited college or university
• 1+ years of customer service experience
• Availability to work an 8-hour shift Monday - Friday starting between 5am-9:30am with an on-call rotation