Paid Family Leave Supervisor

Job Summary

Leading a team of specialists in processing Paid Family Leave claims, the full-time salaried Paid Family Leave Supervisor will coach and develop staff, drive team culture and engagement, and manage HR-related administrative duties, all while working remotely within the U.S.

Key responsibilities:

• Provide coaching and development to team members, including performance management and process improvement initiatives
• Foster team culture and engagement through participation in DE&I initiatives and leadership forums
• Handle HR-related administrative tasks, including new hire interviewing, time sheet approvals, and issue management

Required qualifications:

• High School Diploma / GED or equivalent work experience
• 5+ years of experience in an office, claims, or customer service environment
• 2+ years of experience handling Paid Family Leave claims with knowledge of PFL products and processes
• 1+ years of supervisory or leadership experience
• Proficiency with Microsoft Office products and ability to navigate complex computer systems