Panel Community Manager

Job Summary

A company is looking for a Panel Community Manager (Market Research).

Key Responsibilities

• Own and evolve the community strategy to enhance engagement and feedback quality
• Oversee daily community operations, including support ticket resolution and member communications
• Identify and implement scalable processes and automation tools for workflow optimization

Required Qualifications

• 5+ years of experience in Panel Management or Customer Support at a market research or software company
• Experience with customer support tech platforms such as Freshdesk or Zendesk
• Proven ability to build marketing campaigns for community growth
• Experience in developing systems to track and report KPIs
• Analytical mindset with a focus on data-driven decision-making